Can't find what you're looking for? Browse the questions organised by category below. If you still need help, contact our 24/7 live chat support.
Registration & Account
5 FAQs
To register, you will need: your full legal name, date of birth (you must be 18 or older), an active Bangladeshi phone number, and an email address. For withdrawals, you will also need to submit a copy of your national ID card or passport for KYC verification. Registration is completely free and takes just 2–3 minutes.
No, each person may only open one account. Attempting to create multiple accounts using the same phone number, email address, or ID document may result in all accounts being suspended and bonuses cancelled. If you have any issues, please contact support directly.
Phone number and email OTP verification is instant. KYC (identity document) verification is typically completed within 24-48 hours. You can play games without KYC, but it is mandatory before making any withdrawal.
General details such as your email address or phone number can be updated from your profile settings. However, to change your name or date of birth, you will need to contact the support team, as these are verified against your KYC documents.
Yes, you can request to close your account at any time. Contact our support team to do so. Make sure to withdraw your balance before closing. You may also opt for self-exclusion as part of responsible gaming.
Login & Security
5 FAQs
On the login page, click "Forgot Password?" Enter your registered phone number or email address. An OTP will be sent to you. Use that code to set a new password. The entire process takes just 3-5 minutes.
If you enter the wrong password 5 times in a row, your account will be temporarily locked for 30 minutes for your security. After 30 minutes, try again or reset your password.
Not mandatory, but strongly recommended. With 2FA enabled, no one can access your account even if they know your password. Enable it from the "Security" section in your account settings.
Start by clearing your browser cache and cookies. Use Chrome or Firefox. Check your network connection and disable any VPN if active. If the issue persists, contact Live Chat support — we'll get it sorted quickly.
Change your password immediately and notify our support team. We will review the full login history of your account. If any suspicious login is detected, your account will be temporarily suspended to ensure your security.
Deposits & Payments
5 FAQs
cricbd99 currently accepts the following payment methods:
- BKash (most popular)
- Nagad
- Rocket
- Bank Transfer (DBBL, Brac Bank, Dutch-Bangla)
- Cryptocurrency (for select eligible members)
The minimum deposit via bKash, Nagad, and Rocket is just BDT 200. For bank transfers, the minimum is BDT 500. There is no fixed maximum deposit limit, though large deposits may require additional verification.
Deposits via bKash, Nagad, and Rocket are typically credited to your cricbd99 account within 5-15 minutes. Bank transfers may take 1-2 business days. If it takes longer than 30 minutes, please contact support immediately — have your transaction ID ready.
Yes, absolutely. The bKash, Nagad, or bank account used for deposits must be registered in your own name and must match the name on your cricbd99 account. Payments made from someone else's account may be rejected.
Contact Live Chat support immediately and provide your transaction ID, amount, and time. We will resolve the issue as quickly as possible. Never make payments through suspicious links or third-party channels.
Withdrawals & Cashing Out
5 FAQs
Yes, KYC verification is required before your first withdrawal. You will need to upload clear photos of the front and back of your National ID or passport, along with a selfie. This is done to ensure the security of your account.
Withdrawals via bKash, Nagad, and Rocket are typically completed within 1-4 hours. Bank transfers may take 1-2 business days. Requests made between 12:00 AM and 6:00 AM may be processed on the next business day.
The minimum withdrawal via bKash, Nagad, and Rocket is BDT 500. For bank transfers, the minimum is BDT 1,000. After a successful withdrawal, please wait for it to complete before submitting another request.
If your withdrawal is rejected, you will usually be informed of the reason — such as incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. Contact support to find out the cause and resolve the issue.
No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirements — meaning you need to place bets totalling a specified multiple of the bonus amount. For example, a BDT 500 bonus with a 30x wagering requirement means you must wager BDT 15,000.
Bonuses & Promotions
5 FAQs
Once you complete registration and make your first deposit, a 100% welcome bonus is automatically credited to your account. A minimum deposit of BDT 200 is required to activate the bonus. The maximum bonus you can receive is BDT 5,000.
Points are automatically earned each day you log in. Log in for 7 consecutive days to receive a special bonus. Missing a day resets your streak back to the beginning. Points can be used in the VIP program or converted to cash.
Yes! Share your referral code with a friend. When they register and make their first deposit using your code, you both receive a special bonus. Your referral code can be found in your profile settings.
Weekly cashback is available to all active members. A set percentage of your total weekly losses is returned as cashback. VIP members receive cashback at a higher rate. See the Promotions page for full details.
Yes, most bonuses have an expiry period. Generally, wagering requirements must be met within 30 days of receiving the bonus. Expiry periods may vary by promotion — please read the promotion details carefully.
Gaming & Technical
5 FAQs
cricbd99 currently offers 500+ games, including:
- Casino Slots — with various themes and jackpots
- Live Casino — Blackjack, Roulette & Baccarat with Real Dealers
- Sports Betting — cricket, football, Tennis, Kabaddi
- Bingo — Various Bingo Rooms
- Virtual Sports
Once reconnected, most games resume automatically from where you left off. Any active spins in slots are completed on the server, so results are secure. For Live games, disconnections are typically handled with a bet refund or settled according to the game rules.
Yes, completely fair. All games on cricbd99 use certified Random Number Generators (RNG). Live games are streamed directly from internationally accredited studios. Regular third-party audits are conducted.
Yes, cricbd99 is fully mobile-optimized. You can play on any modern browser on both Android and iOS devices. Live Casino games run smoothly on mobile too — a stable internet connection is recommended for the best experience.
Absolutely. As part of our responsible gaming commitment, you can set deposit limits, session time limits, cooling-off periods, and self-exclusion — via your profile settings or by contacting our support team. For more details, visit our Responsible Gaming View page.
18+
For adults only. Please play responsibly.